Feedback from previous guests about their experience.
66%
liked the hotel and would stay again
6.6/10
Nice
Rooms
5.0
Location
5.0
Service
5.0
Dining
5.0
Guest reviews
6.6/10
based on 5 reviews
6.1
6.1/10 based on 7 reviews
Richard
United States of America,
February
2025
7.4/10
My stay at Mahout Hotel was a mixed experience. While the rooms were new and comfortable with a peaceful view, the service and location left a lot to be desired. The lack of reliable shuttle service and issues with the dining experience significantly impacted my overall satisfaction.
Rooms
5.0
The rooms were quite new and comfortable, providing a nice tranquil view during my stay (perfect for unwinding!).
Service
5.0
Unfortunately, the service was lacking. I faced long waits for breakfast and even had staff trying to enter my room after hours, which felt intrusive.
Location
5.0
The location is quite remote, about 20 minutes from Luang Prabang. The final part of the journey was on a poor dirt track, which isn't ideal unless you're there exclusively for the elephant camp.
Dining
5.0
It took an hour for breakfast to arrive, and I ended up leaving the on-site restaurant after waiting over two hours for my food (that was frustrating!).
Facilities
5.0
The hotel had potential with its facilities, but the Wi-Fi was almost unusable in my room, which was rather disappointing.
Calvin
United States of America,
February
2025
6.2/10
My stay at Mahout Hotel had its ups and downs. The rooms were quite new and offered a lovely, tranquil view, which I appreciated. However, the location was a challenge, being quite far from Luang Prabang and on a rough dirt track. There were several service delays that I found frustrating.
Rooms
5.0
The rooms were new and comfortable, offering a nice view of the surroundings. I felt relaxed whenever I was in my room.
Service
5.0
Unfortunately, the service left much to be desired. It often took over an hour for food to arrive, and on multiple occasions, staff tried accessing my room late at night.
Location
5.0
The hotel's location was inconvenient, being at least 20 minutes from town on a poor dirt road, making evening excursions difficult.
Dining
5.0
I had a disappointing experience with dining. I waited for breakfast for over an hour, and we left without our dinner after a long wait.
Facilities
5.0
The free shuttle service only operated during limited hours, which made it tricky for planning my outings in Luang Prabang.
Amy
United States of America,
February
2025
6.4/10
My stay at Mahout Hotel had its ups and downs. On one hand, the rooms were new and comfortable with a tranquil view. However, I faced multiple issues during my visit, including long wait times for food, poor road access, and inconsistent service. Overall, it did not meet my expectations. 😞
Rooms
5.0
The rooms were quite new and comfortable, providing a nice tranquil view.
Service
5.0
I experienced very slow service, waiting over two hours for food, which never arrived.
Location
5.0
The hotel's location is quite far from Luang Prabang, located on a poor dirt track, making it inconvenient for other activities.
Dining
5.0
Breakfast took over an hour to arrive, and I had issues with food service.
Facilities
5.0
The amenities were limited. The Wi-Fi was weak, only working well outside, and the shuttle service was late.
Tom
United States of America,
January
2025
7.2/10
I had a mixed experience at Mahout Hotel. The rooms were comfortable with beautiful views, perfect if you're visiting the elephant camp. However, the location is challenging, and amenities fell short of expectations.
Rooms
5.0
The rooms were quite new and comfortable, offering a tranquil view. I appreciated that aspect, as it was a peaceful retreat.
Service
5.0
The service was lacking; I waited over an hour for breakfast and faced issues with staff trying to enter my room late at night. It really detracted from my stay.
Location
5.0
The hotel is quite remote, about 20 minutes from Luang Prabang. The final stretch is a poor dirt track, making travel inconvenient, especially after dark.
Dining
5.0
I had a frustrating experience at the on-site restaurant. I waited over two hours for food, and ultimately decided to leave before it arrived. Very disappointing.
Facilities
5.0
While the hotel has a shuttle service, it only runs at limited times, which made getting around difficult. The Wi-Fi didn’t work in the rooms, forcing me to step outside to connect.
Jimmy
United States of America,
November
2024
6.4/10
During my stay at Mahout Hotel, I appreciated the tranquil views and the relatively new room, but faced several challenges. The location was quite remote and not very convenient for dining or exploring. Overall, it was a mixed experience.
Rooms
5.0
The rooms were quite new and comfortable with a nice tranquil view. though I faced issues with the cleanliness and timely service.
Service
5.0
Service was quite lacking. The breakfast was delayed, and I often had to wait excessively for food. I even encountered staff trying to enter my room after 10 PM.
Location
5.0
The hotel is 20 minutes away from Luang Prabang, with the last stretch being a poor dirt track. Navigating back at night was particularly daunting.
Dining
5.0
Dining was frustrating. I waited over two hours for food and ended up leaving before it arrived. There was no fixed breakfast schedule either.
Facilities
5.0
Facilities were minimal and the WiFi was unreliable. I had to stand outside just to get some connection.